Common Question about Home Care Services Chicago, Northbrook, Highland Park, Glenview, Deerfield, Lake County IL

Answers to Common Questions About In-Home Care

When you are presented with the challenge of finding help to care for the emotional and physical well being of someone you love, you will be faced with many questions, some that are obvious and some that are not.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and more confident in your final decision.

Below is a list of frequently asked questions that we hope will be a good starting point in your quest for answers. This is by no means an all-inclusive resource and we would expect you to have more questions and require additional information about the services and caregivers that Homewatch Caregivers Chicago North provides.

We welcome your questions and comments and encourage you to contact us by phone at (312) 549-9700 or email. We would be happy to answer any questions you may have and assist you with your specific family situation.

How long has Homewatch CareGivers been providing private duty home care?

We have been in business for over 30 years providing quality in-home care to residents of Chicago north and near north side communities, including Andersonville, Buena Park, Dearborn Park, DePaul, Edgewater, Gold Coast, Goose Island, Grant Park, Lakeview, Lincoln Park, Magnificent Mile, Margate Park, Millennium Park, Old Town, Park West, Printers Row, Ranch Triangle, Ravenswood, River North, Rogers Park, Streeterville, Uptown, Wrightwood and Wrigleyville..

How does Homewatch CareGivers determine my care needs?

A written, customized care plan is developed during a free in-home needs assessment consultation with the client and family members, and the plan will be frequently updated as changes occur.

How are emergencies handled after normal business hours?

Homewatch CareGivers has staff on call 24 hours a day, 7 days a week to serve our clients’ needs. We are available any time of day for any emergencies that may occur.

How does Homewatch CareGivers ensure quality care is being provided to address clients needs?

We closely supervise our caregivers and stay in constant contact with our clients and their families to receive feedback on the quality of the care being provided. Our caregivers also maintain daily journals in the client’s home to ensure all activities determined in the care plan are being performed. Homewatch CareGivers is proud to exceed state requirements by providing non-scheduled supervisory visits to client’s homes during the times that caregivers are scheduled to provide care.

Does your home care agency employ a nurse, social worker, or other qualified professional to make regular visits to the client’s home?

We are absolutely able to schedule a nurse, social worker, or any other qualified professionals to make regular visits to a client’s home. Any additional need that a client may have can be arranged.

What is your agency’s privacy policy?

Our agency provides written document to each of our clients that state the rights and responsibilities of the client, and explains the company’s privacy policy and code of ethics.

I’m nervous about having a stranger come into my home. How do I know that I can trust my caregiver?

We make sure to triple-screen our caregiver employees carefully and thoroughly, including the use of reference checks, checking driving records and conducting criminal background investigations.

How do you ensure that your in-home caregiver employee’s skills are maintained?

Our home care agency mandates ongoing training of our caregiver employees to continually update their skills through Homewatch CareGivers University, where they obtain continuing education units and must pass courses in order to be employed by Homewatch CareGivers.

Does your agency use independent contractors? If so, who employs the care givers and pays the mandated taxes and withholdings in this case?

Homewatch CareGivers manages all payroll and employee-related matters and adheres to state and federal guidelines in its employment practices, such as withholding appropriate taxes and providing Workers’ Compensation and other benefits.

Your Trusted Source for In-Home Health Care Services on Chicago’s North Side

Homewatch CareGivers is a leading provider of in-home care, elder care and senior support services throughout Chicago’s north side and near-north side communities. We provide in-home care, senior care, Alzheimer’s and dementia home care as well as disease-specific care services to residents of Andersonville, Buena Park, Dearborn Park, DePaul, Edgewater, Gold Coast, Goose Island, Grant Park, Lakeview, Lincoln Park, Magnificent Mile, Margate Park, Millennium Park, Old Town, Park West, Printers Row, Ranch Triangle, Ravenswood, River North, Rogers Park, Streeterville, Uptown, Wrightwood and Wrigleyville.

Working as your trusted source for Long Term Care insurance assistance, we work with all major Long Term Care insurance providers and are proud to accept your Long Term Care insurance as a method of payment for home care services. From free Long Term Care insurance policy evaluations to free processing of home care claims, we work hard to ensure our clients receive all of their Long Term Care insurance benefits.

“Please pass on our happiness with our caregiver, Eloina. She is thoughtful, warm and friendly, helpful, prompt and kind. She’s always willing to help and just a delight. We leave town for the winter and sure hope you can get her back here again when we return.”

Fran and Mel G

“You are a very good agency. Pleased with your continued interest in our loved ones. Our caregiver is most creative, takes my husband to different places, weather permitting, like parks, botanical gardens, Garfield Park conservatory, planetarium, etc. and on some cold rainy days to the malls to just walk.

J. G. and Family

I am writing you today to tell you how pleased I am with the care my mother is getting from her caregivers Annette and Shirley…I have found them to be conscientious, helpful, and consistent in their work…They both have shown initiative, and have gone above and beyond in caring for my mother…I appreciate all the work everyone at Homewatch has had to go through to get this team in place.

Dave S.

Thank you for your kindness. People like you make the world a nicer place in which to live.

Lenore

Your generosity made a tremendous difference in the quality of our sister’s final months. Thank you from the bottom of our hearts!

Betty, Kathy and Dan

I wanted to say thank you for the wonderful care and support your team showed to my parents, especially Altan, Suzanne and Betty. The attention they paid towards them and our family was such a comfort. We knew that they were in safe and experienced hands. While our time with your group was short I know my parents and our family benefited from all of you. Best wishes.

Barbara C.

Thanks to your entire staff for the care John received over the past 15 months. The caregivers were all attentive, caring, professional, knowledgeable and, above all, kind.

Lynn H.

I wanted to thank you again for your help and kindness during my family’s time of need. My dad’s life is a little more comfortable being able to remain in his house. You really are a friend. I am very grateful.

Wayne N.

I am a veteran of World War II, being most fortunate to have Kent fill my needs of a caregiver. He is reliable and responsible. Thank you for your cooperation and for the excellent assistance of Kent.

David K.

“Tamika has been a caregiver for my mother, Yolanda, since 2011…she truly knows the meaning of caregiving, and my mother, my brother, myself and my daughters all consider Tamika to be a gift in our lives. We deeply appreciate her caregiving for Yolanda.”

Christine I.

“I wanted to say thank you for the wonderful care and support your team showed to my parents…we knew they were in safe and experienced hands.”

Barbara C.

“Many thanks for the wonderful services you provided to my mother…I really commend Homewatch on the quality of service and the caring attitudes of those I worked with.”

Lucile K.

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